Agent AI HT

Privacy Policy

Effective date: October 4, 2026

This Privacy Policy explains how HalabTech handles information when you use Agent AI HT, our mobile shared inbox for business support teams, and the related website and support service.

Who operates the service

Agent AI HT is operated by HalabTech. The app connects authorized team members to their organization’s support workspace. For privacy questions or requests, email info@halabtech.com.

Information we collect and process

• Account and workspace information: name, email address, user and workspace identifiers, team membership, role, and authentication and security records needed to sign in and control access.
• Support content: customer messages and contact details, conversation history, internal notes, attachments such as photos and files, assignments, labels, and related service activity available in the workspace.
• Device and diagnostics information: device model and operating-system or app version, push-notification token and preferences, IP address, and technical, troubleshooting, and security logs.

How we use information

We use this information to authenticate team members, display and manage the shared inbox, deliver requested notifications, send messages through channels configured by a workspace, protect accounts and the service, troubleshoot issues, and maintain reliability.

When information is shared

We do not sell personal information, use it for third-party advertising, or track people across apps for advertising. Information is shared only as needed to operate the service and workspace features:

• With hosting, database, file-storage, notification, security, and support providers that help us operate Agent AI HT.
• With AI providers when a workspace has enabled AI features, to process the content needed to provide those features.
• With messaging and communication providers selected or connected by the workspace, to deliver or receive support messages.
• When required by law or reasonably necessary to protect users, the service, or the public.

Workspace administrators choose connected channels and features and manage access for their team.

Retention and deletion

Workspace owners control business and customer records, including the applicable retention settings. Support content may be retained according to those settings, connected-provider requirements, legal obligations, and routine backup cycles.

A team member can request deletion of their staff account from the web app under Profile and security → Delete account. If they cannot sign in, they can email info@halabtech.com for help verifying and submitting the request. Deleting a staff login does not delete customer conversations or business records controlled by the workspace; contact the workspace administrator about those records.

See the account deletion instructions for the steps and support option.

Security

We use encrypted connections and access controls intended to protect account and workspace information. No online service can guarantee absolute security. Team members should protect their credentials and use two-factor authentication when available.

Children

Agent AI HT is a business support tool and is not designed for children. It is intended for use by authorized adult team members.

Changes to this policy

We may update this policy as the service changes. The effective date at the top of this page shows when it was most recently updated. Continued use after an update is subject to the revised policy.